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Hot Tub Service 

All Makes & Models

Urban Life is proud to service all makes and models of hot tubs.

The most common hot tub brands that we carry parts for include Hydropool, MAAX, Arctic Spas, Aruba, Beachcomber, California Cooperage, Catalina, Coleman, Dreammaker, Elite Spas.

New and Used Parts

If Urban Life does not have the parts for your hot tub in stock, we can order them directly from the source for you. Urban Life carries new and re-built pumps, filters, jets, pillows, heater elements, and many more parts.

Pool Service

Urban Life also will perform service on any kind of pool.  Whether that is replacing old liners, replacing pumps, installing new plumbing, or even weekly chemical maintenance, we provide the services that you need. 

Service Area

Urban Life serves all of Eastern Manitoba, and North-Western Ontario. From Bird’s Hill to the US border, from Winnipeg to Cottage Country, Urban Life can service your spa or pool quickly!

Service Rates

Our regular service rates start at $165/hour or $83 for a quick half hour appointment. This does not include any parts or additional labour required to fix the problem. We will notify you of any work needed and a rough estimate of cost before doing any additional work.

Urban Life Service Policies

Our Commitment:

Urban Life is committed to offering professional and quality service for your pool, hot tub, or swim spa. Everything we do is based upon getting you up and running as quickly as possible with a long-term fix in mind. 

Our Rates:

Our service rate is $165/hr.  This rate includes the time it takes to diagnose the issue if you are having a problem with your pool, hot tub, or swim spa.  If the time is less than half an hour, you will only be charged $83.  

Once the problem has been diagnosed we will provide an estimate of the total repair costs going forward for you to approve.

Any repairs or that needs to be done will be at an additional charge of $165/hr plus whatever parts are needed. We will make sure we have your approval before proceeding on any work.

Mileage:

For customers more than 20km outside of Steinbach, we charge a modest mileage fee of $2/km.  This is to cover the cost of our employees’ time and gas costs.  Mileage is calculated one way only.

If we make an error, or forget parts, we will not charge additional mileage for return trips.

Payment Policy:

Payment is due upon receipt of your invoice and is not conditional on any other work being done.  It is our policy to collect payment from work that has been completed before we will come out to do more service that is required.  

Agreement of Terms:

By confirming your service call appointment with our team, you are acknowledging that you have read, understand, and agree to the terms and policies laid out in this document.