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Important Info Regarding Winter Hot Tub Emergencies November 15th, 2019

If you have any questions or concerns about your hot tub during the cold winter months, please call the store at 204-320-2525 or email us at

At this moment we do not have a 24/7 emergency service line. However, by following this simple guide, you can prevent major damage until we can do repairs.

Freezing Prevention

As we enter the cold winter months, power outages and hot tub failures can be catastrophic if not dealt with correctly. Here’s what to do if your hot tub isn’t working in freezing temperatures.

First, DON’T PANIC. It takes a long time for your tub to freeze.

If the heater has failed and you have power to the tub and can circulate the water, leave the pump running continuously to circulate the water. This will prevent freezing.

If your tub is not circulating, you can place a small space heater inside the cabinet to prevent freezing in the smaller pipes and spaces in your tub.

WARNING: Do not place space heater near any plumbing lines or wires. Overheating can melt or warp plastic! We will not be responsible for any damage caused by this method.

Call your local service provider

We will get out to you ASAP if you call 204-320-2525 or email us at to book an appointment


Come see us at our new location – 11 Brandt St, right next to Loeppky Auto Sales!

Victoria Day Hours May 17th, 2019

We will be closed Monday, May 20, 2019 for Victoria Day. We will be open Saturday, May 18 from 9:00 am – 4:00 pm and then again on Tuesday from 9:00 am – 5:30 pm

Easter Holiday Hours April 14th, 2019

Please note that Urban Life will be closed on Good Friday, Saturday and Easter Sunday. April 19-21, 2019..

We hope everyone has a safe and restful holiday, and we’ll be ready to serve on Monday!

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