You are using an unsupported browser

In order to take advantage of modern web technologies, this site is not fully supported in older versions of Internet Explorer. To get the best experience from this website, please upgrade to the latest, most secure version of Internet Explorer. Alternatively, try using Google Chrome or Mozilla Firefox.


November 2020 COVID-19 Update November 25th, 2020


To our valued customers,

We are being advised by Public Health that hot tub chemicals are non-essential sanitation items. Therefore, we are doing curbside pickup only, effective immediately.
According to Health Canada, it’s important to keep hot tub water sanitized to prevent the spread of bacteria, which can lead to illness and other medical issues.*

For now, here’s how we can continue to provide you with the products you need:

  1. Curbside Pickup: you can call us at 204-320-2525, email, or message us here on Facebook to set up an order. We accept payment over the phone, or can bring our mobile terminal to your vehicle. Call us when you arrive and we’ll bring it out to you!
  2. For Steinbach residents, we’re offering delivery on all products from Tuesday-Friday. Just contact us through the info listed above and we’ll set up a time for drop-off. Please note that it may take up to 24 hours depending on staff availability. Cash not accepted.

For those looking to purchase a hot tub or pool, we are temporarily suspending in-person sales discussions. However, you can call or email and we can let you know about all the exciting options we have coming in!

We want to thank our healthcare workers for everything they’re doing, as well as our customers for doing your part to keep our community safe.

We’ll see you soon!

-The Staff at Urban Life


August 2020 COVID Update August 4th, 2020

In light of recent news of COVID cases in Steinbach, we are taking a few extra precautions for the safety of our staff and customers. We want to make sure you’re still enjoying your backyard paradise, so we’re happy to continue serving you. Let’s all get through this together!
1. If bringing in water samples for testing, please leave them in the bin outside and we’ll call you or email you with the results
2. Please try to limit time in the store and stay in the front area, and we’ll be happy to serve you from there
3. Please use hand sanitizer at the front door
4. Masks for staff and available for customers
6. If you’d like to stay home, we offer chem delivery and contactless pick up. Just call us at 204-320-2525
7. Please use marked spots 6ft apart for when there’s more than one customer in the store
9. We’ll be diligent with cleaning and sanitizing our showroom and entryways regularly.
Thank you, and stay safe and healthy.

We’re Still Open! March 31st, 2020

Hey folks,
Ben from Urban Life here with an update. This is not an advertisement, but more of an FYI because this is a confusing time. 
As you may have seen, the government of Manitoba is ordering all non-essential businesses to close with some exceptions on April 1st.
Urban Life is taking the following steps:
  1.  We are offering free delivery on chemicals in town. Outside of Steinbach there may be a small fee. Please call in your order or to get more details.
  2. We will also do parking lot pickups if requested.
  3. Service is continuing as usual and we are still repairing tubs and booking pool openings, unless things change with the government’s rules.
  4. If you do decide you want a hot tub during this time, I’m happy to speak with you remotely, do virtual tours or arrange to meet you at the store for a private tour.
The store will be staying open for the time being. We have followed all the guidelines strictly and we NEVER have large amounts of people in the store. In most cases, you can come to the front, tell us what you need and we can get it for you without having to interact much. It is very easy to maintain space in our store and we are sanitizing everything after each customer.
According to the order put out, we are in the list of businesses allowed to stay open because we sell “consumer goods necessary for the safety, sanitation or operation of residences and businesses.”
We are also “A business that provides support and maintenance services, including urgent repair, to maintain the safety, security, sanitation and essential operation of institutional, commercial, industrial and residential properties.”
We are not doing this to make a buck or profit from this situation. 
For starters, those of us with pools & hot tubs know how important it is to keep them clean, safe and sanitized. For the last couple of weeks our customers coming in are relieved and thankful to see we’re open so they can get what they need to make their stay at home easier.
Secondly, it’s partly for our own survival. This virus is hitting businesses hard everywhere and it’s our goal to keep all our staff employed and to help our local community with the products and services we supply.
And we will not stand in the way of any staff who feel uncomfortable with working during this time. 
If things change and it is unsafe for us to remain open, we will gladly close our doors for the greater good and continue to deliver product as long as it is safe to do so.
With that said, I hope everyone is healthy and staying safe in these uncertain times. 
If you have any questions, please call the store or send me a message.

Important Info Regarding Winter Hot Tub Emergencies November 15th, 2019

If you have any questions or concerns about your hot tub during the cold winter months, please call the store at 204-320-2525 or email us at

At this moment we do not have a 24/7 emergency service line. However, by following this simple guide, you can prevent major damage until we can do repairs.

Freezing Prevention

As we enter the cold winter months, power outages and hot tub failures can be catastrophic if not dealt with correctly. Here’s what to do if your hot tub isn’t working in freezing temperatures.

First, DON’T PANIC. It takes a long time for your tub to freeze.

If the heater has failed and you have power to the tub and can circulate the water, leave the pump running continuously to circulate the water. This will prevent freezing.

If your tub is not circulating, you can place a small space heater inside the cabinet to prevent freezing in the smaller pipes and spaces in your tub.

WARNING: Do not place space heater near any plumbing lines or wires. Overheating can melt or warp plastic! We will not be responsible for any damage caused by this method.

Call your local service provider

We will get out to you ASAP if you call 204-320-2525 or email us at to book an appointment

Next Page »