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Problem Usual Cause Solution
System not operating – House circuit breaker tripped or in OFF position – Reset circuit breaker on house breaker panel
Heater not operating – Water level too low, Heater mode not selected, No power to heater- Heater not operating – Add water to reach fill line on weir door, Refer to temperature/ heater functioning. See Control Instructions pg. 15, Check house circuit breaker, Contact dealer
Water not clean – Clogged or blocked floor suction of skimmer, Filter clogged (dirty), Poor water chemistry, Insufficient filtering time, Improper maintenance- High content of solids in water – Clean floor suction/skimmer. Remove blockage, Clean or replace- See Maintenance section pg. 25

– Run Filtration mode longer

– Contact dealer, see maintenance section, pg. 25, Use clarifier or drain and refill spa

Abnormal water usage – Excessive evaporation and/or splashing – Use spa cover and refill as necessary
Overheating – High ambient temperature – Contact dealer
Low water flow from jets – Operating in FILTER mode, Low speed- Clogged or blocked suction or skimmer, dirty filter, jets in OFF position

– Slice valves closed

– Select hi-speed jets, Clean floor suction/skimmer. Remove blockage, Clean or replace, Open jets- Contact dealer
No water flowfrom jets – Pump not primed, Adjustable jets turned off, House circuit breaker tripped, no power to system, Faulty pump or motor, Pump surges, slice valves closed – See Priming section, pg. 14- Reset circuit breaker at house panel, Contact dealer, Low water. Check level on weir door

– Contact dealer

Noisy pump and motor – Clogged floor suction or skimmer, Low water level, Damaged or worn motor bearing – Clean floor suction/skimmer- Add water to normal water level (6″ or 15 cm below lip), Contact dealer
Water leakage from under spa – Check unions & drain hoses – Contact dealer
No air flow from jets – Air control not open, Jet nozzle not seated properly, Jet nozzle missing – Open control, Check jet nozzles- Inspect jet and replace as needed
Motor will not operate – House circuit breaker tripped or in OFF position, Improper or defective wiring or electrical supply, Thermal Overload Protection switch tripped – Reset circuit breaker, auto reset after motor has cooled. Contact dealer if motor continues to cycle
The spa will not shut off – Spa trying to heat, Spa is in filter cycle, Spa is in standard mode – Check “Set Temperature” in standard mode, normal. No need to change. Check mode setting

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