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August 2020 COVID Update August 4th, 2020

In light of recent news of COVID cases in Steinbach, we are taking a few extra precautions for the safety of our staff and customers. We want to make sure you’re still enjoying your backyard paradise, so we’re happy to continue serving you. Let’s all get through this together!
 
1. If bringing in water samples for testing, please leave them in the bin outside and we’ll call you or email you with the results
 
2. Please try to limit time in the store and stay in the front area, and we’ll be happy to serve you from there
 
3. Please use hand sanitizer at the front door
 
4. Masks for staff and available for customers
 
6. If you’d like to stay home, we offer chem delivery and contactless pick up. Just call us at 204-320-2525
 
7. Please use marked spots 6ft apart for when there’s more than one customer in the store
 
9. We’ll be diligent with cleaning and sanitizing our showroom and entryways regularly.
 
Thank you, and stay safe and healthy.

We’re Still Open! March 31st, 2020

 
Hey folks,
 
Ben from Urban Life here with an update. This is not an advertisement, but more of an FYI because this is a confusing time. 
 
As you may have seen, the government of Manitoba is ordering all non-essential businesses to close with some exceptions on April 1st.
 
Urban Life is taking the following steps:
 
  1.  We are offering free delivery on chemicals in town. Outside of Steinbach there may be a small fee. Please call in your order or to get more details.
  2. We will also do parking lot pickups if requested.
  3. Service is continuing as usual and we are still repairing tubs and booking pool openings, unless things change with the government’s rules.
  4. If you do decide you want a hot tub during this time, I’m happy to speak with you remotely, do virtual tours or arrange to meet you at the store for a private tour.
 
The store will be staying open for the time being. We have followed all the guidelines strictly and we NEVER have large amounts of people in the store. In most cases, you can come to the front, tell us what you need and we can get it for you without having to interact much. It is very easy to maintain space in our store and we are sanitizing everything after each customer.
 
According to the order put out, we are in the list of businesses allowed to stay open because we sell “consumer goods necessary for the safety, sanitation or operation of residences and businesses.”
 
We are also “A business that provides support and maintenance services, including urgent repair, to maintain the safety, security, sanitation and essential operation of institutional, commercial, industrial and residential properties.”
 
We are not doing this to make a buck or profit from this situation. 
 
For starters, those of us with pools & hot tubs know how important it is to keep them clean, safe and sanitized. For the last couple of weeks our customers coming in are relieved and thankful to see we’re open so they can get what they need to make their stay at home easier.
 
Secondly, it’s partly for our own survival. This virus is hitting businesses hard everywhere and it’s our goal to keep all our staff employed and to help our local community with the products and services we supply.
 
And we will not stand in the way of any staff who feel uncomfortable with working during this time. 
 
If things change and it is unsafe for us to remain open, we will gladly close our doors for the greater good and continue to deliver product as long as it is safe to do so.
 
With that said, I hope everyone is healthy and staying safe in these uncertain times. 
 
If you have any questions, please call the store or send me a message.

Important Info Regarding Winter Hot Tub Emergencies November 15th, 2019

If you have any questions or concerns about your hot tub during the cold winter months, please call the store at 204-320-2525 or email us at service@myurbanlife.ca

At this moment we do not have a 24/7 emergency service line. However, by following this simple guide, you can prevent major damage until we can do repairs.

Freezing Prevention

As we enter the cold winter months, power outages and hot tub failures can be catastrophic if not dealt with correctly. Here’s what to do if your hot tub isn’t working in freezing temperatures.

First, DON’T PANIC. It takes a long time for your tub to freeze.

If the heater has failed and you have power to the tub and can circulate the water, leave the pump running continuously to circulate the water. This will prevent freezing.

If your tub is not circulating, you can place a small space heater inside the cabinet to prevent freezing in the smaller pipes and spaces in your tub.

WARNING: Do not place space heater near any plumbing lines or wires. Overheating can melt or warp plastic! We will not be responsible for any damage caused by this method.

Call your local service provider

We will get out to you ASAP if you call 204-320-2525 or email us at service@myurbanlife.ca to book an appointment

NEW LOCATION NOW OPEN! July 4th, 2019

Come see us at our new location – 11 Brandt St, right next to Loeppky Auto Sales!

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