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August 2020 COVID Update August 4th, 2020

In light of recent news of COVID cases in Steinbach, we are taking a few extra precautions for the safety of our staff and customers. We want to make sure you’re still enjoying your backyard paradise, so we’re happy to continue serving you. Let’s all get through this together!
 
1. If bringing in water samples for testing, please leave them in the bin outside and we’ll call you or email you with the results
 
2. Please try to limit time in the store and stay in the front area, and we’ll be happy to serve you from there
 
3. Please use hand sanitizer at the front door
 
4. Masks for staff and available for customers
 
6. If you’d like to stay home, we offer chem delivery and contactless pick up. Just call us at 204-320-2525
 
7. Please use marked spots 6ft apart for when there’s more than one customer in the store
 
9. We’ll be diligent with cleaning and sanitizing our showroom and entryways regularly.
 
Thank you, and stay safe and healthy.

Important Info Regarding Winter Hot Tub Emergencies November 15th, 2019

If you have any questions or concerns about your hot tub during the cold winter months, please call the store at 204-320-2525 or email us at service@myurbanlife.ca

At this moment we do not have a 24/7 emergency service line. However, by following this simple guide, you can prevent major damage until we can do repairs.

Freezing Prevention

As we enter the cold winter months, power outages and hot tub failures can be catastrophic if not dealt with correctly. Here’s what to do if your hot tub isn’t working in freezing temperatures.

First, DON’T PANIC. It takes a long time for your tub to freeze.

If the heater has failed and you have power to the tub and can circulate the water, leave the pump running continuously to circulate the water. This will prevent freezing.

If your tub is not circulating, you can place a small space heater inside the cabinet to prevent freezing in the smaller pipes and spaces in your tub.

WARNING: Do not place space heater near any plumbing lines or wires. Overheating can melt or warp plastic! We will not be responsible for any damage caused by this method.

Call your local service provider

We will get out to you ASAP if you call 204-320-2525 or email us at service@myurbanlife.ca to book an appointment

NEW LOCATION NOW OPEN! July 4th, 2019

Come see us at our new location – 11 Brandt St, right next to Loeppky Auto Sales!

Victoria Day Hours May 17th, 2019

We will be closed Monday, May 20, 2019 for Victoria Day. We will be open Saturday, May 18 from 9:00 am – 4:00 pm and then again on Tuesday from 9:00 am – 5:30 pm

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