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If you have any questions or concerns about your hot tub during the cold winter months, please call the store at 204-320-2525 or email us at service@myurbanlife.ca

At this moment we do not have a 24/7 emergency service line. However, by following this simple guide, you can prevent major damage until we can do repairs.

Freezing Prevention

As we enter the cold winter months, power outages and hot tub failures can be catastrophic if not dealt with correctly. Here’s what to do if your hot tub isn’t working in freezing temperatures.

First, DON’T PANIC. It takes a long time for your tub to freeze.

If the heater has failed and you have power to the tub and can circulate the water, leave the pump running continuously to circulate the water. This will prevent freezing.

If your tub is not circulating, you can place a small space heater inside the cabinet to prevent freezing in the smaller pipes and spaces in your tub.

WARNING: Do not place space heater near any plumbing lines or wires. Overheating can melt or warp plastic! We will not be responsible for any damage caused by this method.

Call your local service provider

We will get out to you ASAP if you call 204-320-2525 or email us at service@myurbanlife.ca to book an appointment